Yes, you can exchange or return a product within 30 days after reception without penalty fee or reason and this according to the right to cancel. This right is only applicable to citizens of the EU. Customers located in Switzerland or the United Kingdom can also make use of the right to cancel, but they will be responsible for the import duties as well. You are not obliged to give a reason for return, though this can be useful for us to improve our service and product range. The costs to return the product are at the client's expenses.
Before you return a product, it can be useful to first send your request of return by email. Subsequently we will send you a return document which will normally accelerate the processing when the returned product arrives in our warehouse.
A product in return will only be accepted if it complies to our return conditions. Any deviation from these conditions may cause a refusal of the return:
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