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Which company carries out the shipments?

UPS logo

The majority of our shipments are carried out by UPS. With us you are guaranteed of your shipment, you can rest assured that you will always receive your ordered products in new condition and undamaged. When damages occur during shipment, we will provide you with a replacing article.

For our shipments outside of Europe, we always choose air transport to ensure a quick delivery.

In addition, we always ship with the fast UPS express service for shipments outside of the European Union (excluding Norway and Switzerland), without charging additional costs. The express service normally stands for a delivery within 4 working days after shipment.

Will UPS inform me of the delivery day?

UPS always informs you in advance about the delivery of your package. With UPS MyChoice you can also receive updates about your delivery via SMS or e-mail. You can also change the delivery address and time and set your preferences for when you are not at home when your parcel is delivered.

What if I'm not at home at the time of delivery?

No problem. Your parcel will be delivered to your neighbour or taken to the nearest UPS Access Point. So you can pick up your parcel at your convenience.

The UPS driver will leave a note in your letterbox telling you where you can pick up your parcel.

Can I track the status of my parcel?

You can check the status of your package using the tracking number you receive in your mailbox. The tracking number contains up to 25 characters. All you have to do to know where your parcel is is to enter the number in the UPS tracking tool.

What is a UPS Access Point?

A UPS Access Point is a location for shipping and collecting parcels. When you opt for delivery to an Access Point, you choose the security of being able to collect your package at your convenience thanks to flexible opening hours. Discover your nearest Access Point here.