To change language, simply click on the arrow next to the flag in the upper right corner of the page. Now select the desired language in the dropdown.
Our contact details:
Elektriciteit Paul De Meutter CV
Tel.: +32 15 25 76 68
Message: contact form
How can I change my personal details?
As a logged in user you can find "My account" in the upper right corner of the page. If you click on it, a drop down menu will open. If you select "My details", you can change your personal data.
I forgot my password.
If you click "Log in" on the top right, you can reset your password by clicking "Forgot password?". Just enter your email address and you will receive an email containing a new password.
Where is my shopping cart?
Your shopping cart is in the upper right corner.
Which e-mail adress did I use to register?
Just send a message via our contact form with your personal details and if possible your customer number. Then we can try to recuperate the e-mail adress connected to your account.
Can I come to your store for advice?
Our physical store has been closed since March 1, 2021. Our customer service employees are happy to help you with any questions about our products or services by telephone, email or chat.Read more...
Where can I find my customer number?
Your customer number can bd found in your account in the menu on the left, under your name. You only get a customer number from the moment you place an order. If you did not make any orders yet, you won't have a customer number.
Can I get lighting advice or a lighting study from you?
Of course. This does require you to make an appointment in advance.Read more...
Are your products authentic?
Yes, we can guarantee you that all our products are 100% authentic. We do not sell fake products.
How do I create an account?
It is possible to set up an account during the order process.Read more...
I get 'The given combination of e-mail address and password is invalid’.
This can either mean that you entered a wrong password or that there is no account with the entered email address yet.Read more...
I forgot the email address of my account.
These things can happen. We'd be glad to look up your account. Just send us an email explaining the problem and include the following details: first name, last name, address, telephone number, and if applicable VAT number and company name. We will then start searching in our system and inform you as soon as possible.
How do I change my password?
If you are logged in, you can change your password at all times.
Can I create a corporate account?
Of course. You can create a corporate account by selecting ‘Corporate’ at the top right of the first step of the checkout. Enter your details (including company name, and if applicable VAT number) and proceed to step 2. Your corporate account has now been created.
You can also create a new account in the usual way (not through the checkout). If you then finish the checkout process later, you will be able to specify that you are a business client.Read more...
What can I find in my account?
As soon as you are registered on our website, you will be able to access your account for a variety of options. An overview of what your account contains:Read more...
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