Can I withdraw and return my order?

Yes, at dmLights you can exchange or return a product within 30 working days after reception without penalty fee or reason and this according to the right to cancel. This right is only applicable to citizens of the EU. You are not obliged to give a reason for return, though this can be useful for us to improve our service and product range. The costs to return the product are at the client's expenses.

The right of withdrawal is not applicable to custom made products or products that are clearly intended for a specific person. The European right of withdrawal is not applicable to VAT registered corporate customers either.


Something is wrong with my received product(s), what can I do?

Inform us by email what the problem is exactly. Be sure to include your customer number, the invoice number and the article number(s) in the mail. Please also send us photos of where the flaw(s) is/are located. Our customer service will then process this problem as soon as possible and will inform you of which steps you need to undertake.

Attention: If it concerns a damaged or defective article, please do not immediately throw it away. Please keep it safe, it can serve as proof for obtaining a new item.

How do I withdraw and return my order?

For withdrawing and returning your order, you have to follow a few steps. Click 'Read more' below to view all steps.


When will I be refunded after the withdrawal of my order?

Once we have received your returned products and if they comply to our conditions of return, the full purchase amount (including shipping costs) will be credited to your account. This amount can then be used to pay a (part of) new order at dmlights, or you can choose for a refund. We will always ask for your confirmation by mail of which option you choose.

In case of a refund, the amount will be reimbursed within 5 working days, depending on the workload of our accounting department. The refund will be done in the same way you initially paid your order. Please keep in mind that the bank needs up to 3 working days to process the payment.

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